1. Definitions

• "Booking" means the period for which you have paid to stay at the Property.
• "Property" means Coastal Escape Antigua and all its fixtures, fittings and equipment.
• "Management" means the managers of the Property.
• "Guests" means the persons who stay overnight in the Property during the Booking.

2. Acceptance & Responsibility

• Booking payment constitutes acceptance of these Terms and Conditions.
• Coastal Escape Antigua and the owners of the Property accept no responsibility for claims or causes of action guests may have (including for negligence) arising from injury, loss, or damage of any kind suffered during a stay, including personal injury, illness, or death and/or loss or damage to property, insofar as this does not breach applicable Antiguan Consumer Law, arising directly or indirectly from your stay at the Property.
• Adverse weather: Coastal Escape Antigua does not accept responsibility for any effect on your stay due to adverse weather conditions (wind, rain, storms, etc).

3. Check-in / Check-out

• Check-in and check-out times vary depending on the unit booked and will be advised before your stay.
• Late departure is subject to prior arrangement and availability; extra charges may apply.
• An access code for your unit is issued approximately 2 days before your stay, along with directions to the property for the primary guest.

4. Payment

• A booking is not confirmed until payment is received in full.
• A $250 credit card authorization may be held prior to arrival and released 3 days after checkout, minus any damages and applicable additional charges. You'll be prompted to complete this 7 days before your stay via our online check-in process.

5. Cancellation or Variation

• To vary or cancel your booking, contact us immediately at jason@coastalescapeantigua.com.
• Cancellations made more than 40 days before arrival are entitled to a refund or credit, minus $100 (plus any booking or merchant fees).
• Any money paid is non-refundable for a cancellation or variation within 40 days of your stay.
• If we're able to rebook your stay, you'll be entitled to a refund or credit minus a $100 charge (plus any booking or merchant fees).
• Variations of bookings are at management's discretion and reserved for extenuating circumstances.
• Permitted variations are calculated dollar for dollar, and a $100 "flexi-fee" applies.
• Variations within 40 days of arrival are treated as a cancellation.
• Refunds, where eligible, are made through your original payment method.
• A variation reducing the number of nights is treated as a cancellation for those nights.
• We have a minimum-night-stay policy depending on dates; no refund is made for a variation that breaches this policy.
• If a variation is permitted, no further variation to that booking will be allowed.
• Cancellations due to government travel bans (including pandemics or natural disasters), while we remain operational, are not entitled to a refund and may receive a credit in good faith, case by case.
• Cancellations due to any health reason (including a positive COVID result or isolation) are not entitled to a credit or refund.
• Bookings paid via a voucher issued due to a government travel ban are not eligible for any variation, regardless of reason.
• We strongly recommend travel insurance, as these terms are strictly enforced.

6. Damages

Any damage, loss, or expense incurred by Management as a result of a breach of these Terms will be charged to the credit card provided. Examples include, but are not limited to, breakage, damage, excess cleaning requirements, or extra guests beyond those declared.

7. Unavailability

If the Property becomes unavailable for your occupancy due to unforeseen circumstances (e.g. fire, storm, damage), Management will inform you immediately and endeavour to find suitable alternative accommodation; failing that, any money paid will be refunded in full.

8. Parties & Functions

• No parties, gatherings, or functions are allowed on the property without the express consent of Management.
• Breach of this condition may result in immediate termination and eviction without refund, and extra charges for security, cleaning, garbage removal, wear and tear, and repairs.

9. Linen & Towels

Linen, pillows, blankets, and towels are supplied for your stay.

10. Pets

Pets are not allowed at the Property. If animals or pets are found to have entered the premises, the tenancy will be terminated, a $250 fine will apply, and you will be liable for any additional cleaning and damage costs.

11. Your Other Responsibilities

• You must comply with all applicable rules and instructions from Management and caretakers concerning occupancy, health, safety, and the quiet enjoyment of the Property and our neighbours.
• Disturbance to neighbours, including excessive noise, is prohibited and may result in termination and eviction without refund, plus extra charges for security and other expenses.
• Before departure, place all rubbish in the bins provided, turn off air conditioning units, and leave the Property clean and tidy.
• All furniture and furnishings must be left in the position they were in on arrival.
• The Property should be vacated on time and secured, with all windows and doors locked.
• You are responsible for the safekeeping and replacement of accommodation keys, if issued.
• Smoking is not permitted inside any unit. Guests may smoke outdoors, with windows and doors closed, to avoid smoke damage.
• Cars must be parked in the designated parking area.

12. Problems or Complaints

• In case of any problem or complaint, inform Management at the earliest opportunity so it can be resolved as quickly and efficiently as possible. Please allow repair or service access to the property during reasonable hours.
• Any complaint that cannot be resolved locally must be notified to Management in writing prior to departure.
• Failure to follow this process may hinder our ability to resolve the issue and may reduce or extinguish any claim you may have.

We recommend all guests purchase travel insurance, as Management is not responsible for injuries, illness, or accidents that may occur during your stay.